Workflow Design

This webinar, part of a series supported by the Administration for Community Living’s (ACL) Business Acumen Learning Collaborative , addresses organizational work flow design and how securing a health care contract may elicit new processes or ways of doing work within an community-based organization (CBO) in order to effectively fulfill the terms of the contract. 



Krista Boston, J.D., Director – Consumer Assistance Programs – Minnesotahelp Network®

Stephanie Minor, M.P.P. Lead – Minnesotahelp Network®


Click below to hear the audio of this webinar

Workflow Design (PDF of slides)

Workflow Design (PDF of transcript)