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Providing Culturally Competent Care: Meeting the LTSS Needs of Dually Eligible Beneficiaries

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Long-term services and supports (LTSS) are a vital part of care for many dually eligible beneficiaries. Individuals from racial and ethnic minority groups often experience disparities in access, quality, and outcomes in LTSS, such as higher rates of rehospitalization under home health care[1] and lower quality of care in nursing homes[2]. To help address these disparities, providers and plans need ways to meet the cultural and linguistic needs, values, and preferences of diverse individuals. Providing culturally competent care is also a key aspect of delivering a person-centered, improved customer experience. This webinar will focus on how to identify LTSS preferences, values, and needs of members from diverse cultural backgrounds. It will address provision of services with cultural sensitivity and training the LTSS workforce in strategies to achieve cultural competence. Speakers will share concrete strategies for effectively meeting beneficiaries’ LTSS needs, in both institutional and community-based settings, while respecting their diverse cultural preferences.

By the end of this webinar, participants should be able to:

  1. Demonstrate basic knowledge of the diverse demographics of dually eligible beneficiaries and of existing disparities;
  2. Recognize strategies for identifying the preferences and needs of diverse dually eligible beneficiaries receiving LTSS;
  3. Identify effective approaches to providing culturally-competent LTSS to dually eligible beneficiaries; and
  4. Recognize strategies for training the LTSS workforce to achieve cultural competence.


April 12, 2018
12:00 pm - 1:30 pm
America/New York
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